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-   -   Thanks, Atomic Aquatics (http://scubatoys.net/showthread.php?t=3285)

Soonerwink 09-09-2007 10:57 PM

Thanks, Atomic Aquatics
 
I recently purchase an Atomic Subframe Mask. This is my 5th mask, and the most expensive mask I have purchased. It is also the most comfortable mask I have worn. I purchased mostly because of their lifetime warranty. The other mask I had a Cressi Sub Matrix, developed some small cracks on the frame around the lenses and started leaking. I had made about 50 dives with it. When I got the Atomic mask I scubbed it twice with Sea Buff and toothpaste, but it still continued to fog. I scrubbed it again with the same thing and even tried Dawn dish soap. The fogging problem didn't get any better, so I even ran it and the case through a cycle in my dishwasher and it still fogged. I contacted Atomic Aquatics and they had me send the mask to them to check it out. They even supplied me with a UPS shipping number so I would not have to pay for shipping. They got the mask 2 days later and called to tell me they dissenfected mask with alcohol and sonic cleaned it (whatever that means). I received the mask a couple of days later and checked it out. No more fogging. Just wish all manufacters had this good of customer service. Next dive the Flower Gardens with a mask that I think I will come to love. Thanks Darcy with Atomic Aquatics for your personnel service.

Bill22 09-14-2007 01:49 AM

That is their rep.... they have some of the most expensive products on the market but they also seem to fully back those products with really great customer service.

Soonerwink 09-14-2007 10:29 AM

Great customer service is very important to me when purchasing dive gear. I don't mind spending a little more knowing if I have any problems or concerns it will be taken care of. I suppose that is why they do their best to limit online sales, it makes it easier to control their customer service.

TheBlue1 09-14-2007 11:40 AM

Customer Service is a huge aspect of sales - isn't that why a lot of us are here at ScubaToys?

Soonerwink 09-14-2007 01:09 PM

Quote:

Originally Posted by TheBlue1 (Post 52078)
Customer Service is a huge aspect of sales - isn't that why a lot of us are here at ScubaToys?

Thats it exactly, I'm new to ST, but because of their reputation they are now my LDS even though I have never been to their store. I will be going through Dallas next week on my way to and from a Flower Garden trip, I'm hoping to be able to stop by if there is time.

ls1mtz 09-27-2007 03:10 PM

Atomic is very good with customer service. I also have a subframe mask and the metal pins holding the strap to the buckle kept sliding out. I PMed Darcy and she offered me to send in the mask and they would replace the parts and get it back no problem. I was too impatient though and fixed it myself. I wish I would have bought the frameless instead of the subframe though, it pushes on the bridge of my nose.

Soonerwink 09-27-2007 06:08 PM

I used my subframe last week on a Flower Garden trip, and it leaves a little indention between my eyebrows from the recessed screw on the frame. It is extremely low volume. I had no fogging problems at all. I have never dove a frameless mask before. I also would like to try one out.


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