![]() |
Thanks, Atomic Aquatics
I recently purchase an Atomic Subframe Mask. This is my 5th mask, and the most expensive mask I have purchased. It is also the most comfortable mask I have worn. I purchased mostly because of their lifetime warranty. The other mask I had a Cressi Sub Matrix, developed some small cracks on the frame around the lenses and started leaking. I had made about 50 dives with it. When I got the Atomic mask I scubbed it twice with Sea Buff and toothpaste, but it still continued to fog. I scrubbed it again with the same thing and even tried Dawn dish soap. The fogging problem didn't get any better, so I even ran it and the case through a cycle in my dishwasher and it still fogged. I contacted Atomic Aquatics and they had me send the mask to them to check it out. They even supplied me with a UPS shipping number so I would not have to pay for shipping. They got the mask 2 days later and called to tell me they dissenfected mask with alcohol and sonic cleaned it (whatever that means). I received the mask a couple of days later and checked it out. No more fogging. Just wish all manufacters had this good of customer service. Next dive the Flower Gardens with a mask that I think I will come to love. Thanks Darcy with Atomic Aquatics for your personnel service.
|
That is their rep.... they have some of the most expensive products on the market but they also seem to fully back those products with really great customer service.
|
Great customer service is very important to me when purchasing dive gear. I don't mind spending a little more knowing if I have any problems or concerns it will be taken care of. I suppose that is why they do their best to limit online sales, it makes it easier to control their customer service.
|
Customer Service is a huge aspect of sales - isn't that why a lot of us are here at ScubaToys?
|
Quote:
|
Atomic is very good with customer service. I also have a subframe mask and the metal pins holding the strap to the buckle kept sliding out. I PMed Darcy and she offered me to send in the mask and they would replace the parts and get it back no problem. I was too impatient though and fixed it myself. I wish I would have bought the frameless instead of the subframe though, it pushes on the bridge of my nose.
|
I used my subframe last week on a Flower Garden trip, and it leaves a little indention between my eyebrows from the recessed screw on the frame. It is extremely low volume. I had no fogging problems at all. I have never dove a frameless mask before. I also would like to try one out.
|
All times are GMT -5. The time now is 03:42 PM. |
Powered by vBulletin 3.6.72019
Copyright ©2000-2007, ScubaToys Enterprises LLC